IMS Annual Conference 2019

An in depth look into Granger-Hunter Improvement Districts'(GHID) challenges as they have attempted to tackle issues such as Effective Utility Management, AMI, proactive versus reactive decision making, data driven decisions versus "we've always done it that way" philosophy, evaluation of core values and mission statement, merit matrix versus tenure/experience, safety culture, cross training and staff development, scrutinizing job descriptions and job expectations, how to capture the knowledge of those retiring, and life after the "silver tsunami". This session will provide some lessons learned as they have experienced change.
GHID serves a community in West Valley City of about 120,000 residents. There are about 27,000 connections, 375 miles of water line, nine storage reservoirs, eight deep wells, 320 miles of sewer line, and thirteen sewer pump stations. They currently employ 78 FTE. Since 2011, there have been 20 employees retire and another 37 employees have left for various reasons. In 2011 the average age of an employee was 47, currently it is 39. The average tenure of all GHID employees in 2019 is close to 8½ years.