Welcome to the Intermountain Section AWWA’s 2021 Annual Conference
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Wednesday, October 9 • 1:30pm - 2:00pm
Moving an Organization From "That's the Way We've Always Done It" to One That Embraces Change.

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An in depth look into Granger-Hunter Improvement Districts'(GHID) challenges as they have attempted to tackle issues such as Effective Utility Management, AMI, proactive versus reactive decision making, data driven decisions versus "we've always done it that way" philosophy, evaluation of core values and mission statement, merit matrix versus tenure/experience, safety culture, cross training and staff development, scrutinizing job descriptions and job expectations, how to capture the knowledge of those retiring, and life after the "silver tsunami". This session will provide some lessons learned as they have experienced change.
GHID serves a community in West Valley City of about 120,000 residents. There are about 27,000 connections, 375 miles of water line, nine storage reservoirs, eight deep wells, 320 miles of sewer line, and thirteen sewer pump stations. They currently employ 78 FTE. Since 2011, there have been 20 employees retire and another 37 employees have left for various reasons. In 2011 the average age of an employee was 47, currently it is 39. The average tenure of all GHID employees in 2019 is close to 8½ years.

avatar for Jason Helm

Jason Helm

General Manager, CEO, Granger-Hunter Improvement District
Jason Helm is a graduate of University of Utah and began his engineering career working for a local consulting firm. He worked on projects that ranged from source water protection to water rights, from master planning water systems to design of water infrastructure. He moved from... Read More →

Wednesday October 9, 2019 1:30pm - 2:00pm MDT